Return & Refund Policy
We want you to have a great shopping experience with our women’s dress collection. If you are not completely satisfied with your purchase, you may request a return or refund according to the policy below.
1. Return Eligibility
- Returns are accepted within 7 days from the date of delivery.
- The item must be unused, unwashed, and in original condition with all tags and packaging intact.
- Items showing signs of use, damage, perfume, stains, or alterations will not be accepted.
- Only regular-priced items are eligible for return. Sale or clearance items are non-returnable.
2. Non-Returnable Items
The following items cannot be returned:
- Products purchased during special sales, clearance, or promotional offers
- Used, washed, or damaged items
- Products without original tags or packaging
3. Return Process
- To request a return, contact our customer support with your order number and reason for return.
- Once your request is approved, you will receive instructions for returning the product.
- Pack the item securely in its original packaging.
- After we receive and inspect the returned item, the refund process will begin.
4. Refund Policy
- Once the returned item is received and inspected, we will notify you about the approval or rejection of your refund.
- If approved, the refund will be processed to the original payment method.
- Refund processing may take 5–10 business days, depending on your bank or payment provider.
- Shipping charges (if any) are non-refundable.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. We will arrange a replacement or full refund after verification.
6. Exchange Policy
- Exchanges are allowed only for size issues or defective products, subject to availability.
- If the requested size is unavailable, you may choose a refund or store credit.
7. Return Shipping
- Customers may be responsible for return shipping costs unless the product received is damaged or incorrect.
- We recommend using a trackable shipping service to ensure safe delivery of the return.
8. Customer Support
For any questions related to returns, refunds, or exchanges, please contact our support team:
Customer Support Email: varunshah1307@gmail.com